Returns & Refunds Policy

Returns & Refunds for the online shop

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@momentia.ca

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

( we will send you the address to send goods)

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Returns & Refunds for Photography sessions

Cancellations and Refunds

• If an unforeseen issue or error on our part prevents us from delivering your scheduled session, you will receive a full and respectful refund. In such cases, the client is not entitled to any additional claims, compensation, or damages beyond the full refund of the amount paid.

• Clients must cancel a standard session at least 24 hours in advance to be eligible for a refund. For wedding sessions, cancellation must be made at least 7 days before the scheduled date.

• All cancellation requests must be sent via email to info@momentia.ca and must include a clear explanation for the cancellation. If no email is received or the cancellation request is submitted after the deadline, no refund will be issued.

• For approved cancellations, refunds will be made only for the amount received by Momentia Studio. Please note: transaction or service fees (typically 3%–5%) deducted by payment processors such as Stripe or PayPal are non-refundable.

• If a client arrives late to the session, the session end time will remain as scheduled. The lost time will not be extended or compensated.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@momentia.ca